Yes, our hotels allow both assistive animals and pets. (Hotel fees may vary.)

Are your reception desks 24 hours?

Most of our reception desks are open 24/7. Please call ahead if you require a reception desk at irregular hours.

When is Check In/Out?

Check-in is at 4 PM, check-out at 11 AM - but you may use our exclusive facilities all day on the day of check-out. Redeem your INNPOINTS © for early check-in and late check-out

Are there booking fees, cancellation fees, or hidden fees?

No, except a fee for cancellations within 24 hours of the reservation date.

Do you accept credit cards at the reception desk?

Yes, you may pay for anything at our reception desk with most major debit or credit cards.

How fast is your Free Wifi?

During peak hours, maintains below 250ms ping and above 2mb/s upload and downoad per user. Excludes Terracana, which has the central wifi in the main lodge for all users.

Continental Breakfast?

Most of our hotels offer free deluxe continental breakfasts for all our guests.

What is INNHotels VIP Rewards?

INNHotels VIP Rewards is our loyalty program to reward guests.

RECEIVE
Complimentary

Treats and a Goody Bag for Your Pet

REQUEST
Complimentary

Water Bowls and a Dog Bed in Advance

ENTER
Our Pet Contest

Get Featured in Our Calendar

ENJOY
Discounts

At Local Pet Stores

Pets of INNhotels

At INNhotels, all family members are welcome.

We understand that pets are part of the family and we believe it should not be an inconvenience to travel with your pet. This is why we go above and beyond to make sure all 4- legged travelers are comfortable at our properties!

Complimentary
Goodie Bag

When you book a pet friendly room at any INNhotels location, we welcome your pet with a complimentary bag filled with treats, a small toy, and litter bags to make their stay extra special. We also provide a soft bed and a pet dish for your pet upon request.*The appearance of the welcome bag may vary as we update the contents from time to time.

Local Trails

Sniff the fresh air and get close to nature!
Make your pet's vacation a blast and explore the local pet-friendly trails in and around our communities. With INNspired hotel locations throughout Alberta and British Columbia, adventure awaits you and your fur baby around every corner!

Learn more

Local Pet Stores

We've partnered with local pet-friendly businesses to reward our four-legged guests and their owners with discounts on a special snack or new accessory!
View participating businesses. Discounts and vouchers require proof of hotel booking.

Learn more

Pet Etiquette

We want you and your lovable pet to have a great time at our hotels. Please be courteous of others and follow the following Pet Etiquette tips. Thank you for your consideration and we look forward to welcoming you and your pet

1

Clean Up After Your Pet

Please always clean up after your pet. All our propertiesare equipped with pet waste stations for your convenience.

2

Leash Policy

Please always keep your pet on a leash when visiting common areasof the hotel, including lobbies, hallways, elevators, and parking lots.

3

Respect Quiet Hours

Ensure your pet does not create excessive noise, especially during designated quiet hours. Be considerate of other guests' comfort and relaxation.

4

Do Not Leave Pets Unattended

Never leave your pet unattended in your room unless they are securely crated. Unsupervised pets may become anxious or cause disturbances.

5

Notify the Hotel

Inform the hotel staff about your pet's presence during the reservation process and check-in. Provide any necessary documentation, such as vaccination records or licenses.

6

Respect Non-Pet Areas

Respect areas where pets are not allowed, such as restaurants, pool areas, and spa facilities. Follow hotel guidelines and restrictions regarding pet access.

7

Control Barking

Train your pet to minimize excessive barking. If your pet becomes noisy, please take measures to calm them down or address the situation as soon as possible.

8

Avoid Allergen Spread

If your pet sheds, take extra care to minimize allergen exposure for other guests. Regularly groom your pet and clean up any loose fur to help maintain a hypoallergenic environment.

9

Avoid using hotel towels or linens to clean your pet

You can bring your own supplies for grooming and cleaning.

10

Be Responsible

Be a responsible pet owner by ensuring your pet is well-behaved, vaccinated, and free from parasites. Keep your pet's health and safety a top priority throughout your stay.